Free telephone support

Our customers are provided with free telephone support. Our service technicians provide advice on how to deal with problems that might arise.

Call +61 (0)8 6253 4000 or your local Datek representative.

DIY servicing

Datek products are so easy to serve and repair that you can do some of this work yourself. Programming, calibration and trouble shooting are done using light and sound signals. Replacing levers, circuit boards and relays is simple and we can arrange a service course for those requiring a more thorough run-through of procedures. Please contact us for more information.

Annual overhaul

Datek products and systems are all built for long service life and a minimum of repair work, even in demanding operating environments. Particles, chemicals, damp and extreme temperatures do however, have an impact on these products over time and regular maintenance is important. The annual overhaul entails a visit from our engineers, inspection of all systems and putting right whatever is needed. After the overhaul you receive an inspection report and a six month guarantee.

Individual service report plan

As DATEK is a company which prides itself on high quality products and service, and constantly strives to satisfy our client’s commitment to DATEK, we now provide an online service report facility.  This helps us prepare for your products arrival on our doorstep, and a faster service recovery time for your product and business. Click here to fill out the service report form.